Help and accessibility

This page is not a help page.

It aims to present our commitments to digital accessibility and to define the level of compliance of this site with the current regulations and standards.

What is digital accessibility?

An accessible website is one that allows people with disabilities to access its content and functionality without difficulty.

Following these rules and good practices ensures that digital media (websites, mobile applications, PDF documents, etc.) are accessible to people with disabilities.

For example, an accessible website allows to:

Browse with a voice synthesiser and/or a braille display (used in particular by blind and partially-sighted people).
Customise the display of the site according to your needs (enlarge or shrink the characters, change the colors, etc.).
Browse without using the mouse (with the keyboard only, via a touch screen, by voice or any other suitable device).
View video and audio content with subtitles and/or transcription.
Etc.

Digital accessibility commitments

TotalEnergies undertakes to make its websites (internet, intranet and extranet), software packages, mobile applications and digital street furniture accessible in accordance with article 47 of law no. 2005-102 of February 11, 2005.

An accessibility referent, The Mission Handicap and a dedicated ecosystem are mobilized on the subject..

Find out more about TotalEnergies' digital accessibility strategy:

Declaration of partial compliance with RGAA (The French General Accessibility Improvement Guidelines)

This declaration applies to the "careers" website..

Compliance status

This website is partially compliant with the General Accessibility Improvement Guidelines (RGAA) version 4.1.2 The non-conformities and derogations are listed below.

Tests results

The RGAA version 4.1.2 compliance audit carried out in November 2023 by the company Ideance, revealed that:

The overall compliance rate is 53%. (Obtained by dividing the number of compliant criteria by the number of applicable criteria).
The average compliance rate is 72.9%. (Obtained by averaging the compliance rates for each page).

Non-accessible content

Non-conformities

List of non-compliant criteria :

1.2 - Decorative images are not ignored by assistive technologies.
1.3 - Text alternatives to information-carrying images are not relevant.
1.6 - Information-carrying images do not have detailed descriptions.
2.1 - Iframes have no title.
3.1 - Information is conveyed by color only.
3.2 - Contrast between text color and background color is not sufficiently high.
3.3 - Contrasts between the color of interface components or graphic elements conveying information and the background color are not sufficiently high.
4.1 - Videos lack text transcription or audio description.
4.5 - Some videos have no audio description.
4.7 - Some videos are not clearly identifiable.
4.13 - Videos and non-temporal media are not compatible with assistive technologies.
5.6 - Column and row headers in data tables are not correctly declared.
6.2 - Links do not have headers.
7.1 - Scripts are not compatible with assistive technologies.
7.4 - Context changes initiated by scripts are not signaled or controllable.
8.2 - Generated source code is not valid for the specified document type.
8.7 - Language changes are not indicated.
8.9 - Tags are used for presentation purposes only.
9.1 - Information is not structured by the appropriate use of headings.
9.2 - Page structure is not consistent.
9.4 - Citations are not correctly indicated.
10.1 - Style sheets are not used to control presentation.
10.5 - CSS declarations for background and font colors are not used correctly.
10.7 - Focus of interactive elements is not visible.
10.8 - Hidden content is not intended to be ignored by assistive technologies.
10.11 - Content cannot be presented without horizontal scrolling in a 320 px wide window.
10.12 - Text spacing properties cannot be redefined without loss of content or functionality.
11.1 - Form fields do not have labels.
12.6 - Content grouping zones present in several pages (header, main navigation, main content, footer and search engine) cannot be reached or avoided.
12.10 - Keyboard shortcuts using a single key (upper or lower case letter, punctuation, number or symbol) cannot be controlled.
13.3 - Downloadable office documents do not have an accessible version.

Content not subject to accessibility requirements

The "Tealium" cookie manager has been exempted, as have the text contrasts of the "Choose my company" logo. They have therefore not been subject to a complete and detailed audit.

However, it has been verified that their presence does not hinder the use and consultation of the rest of the site.

Preparation of this declaration

This declaration was drafted on 23/11/2023.

Technologies used to create the site :

HTML5
ARIA
CSS
JavaScript

Test environment:

Tests were carried out with the following web browser and screen reader combinations:

Firefox 119 and NVDA 2023.3 (Windows 11)
Firefox 119 and JAWS 2023 (Windows 11)
Safari and VoiceOver (macOS 14.1.1)
Safari and VoiceOver (iOS 17.1.1)

Tools for assessing accessibility:

Colour Contrast Analyser
Contrast Finder
Firefox development tools
Web Developer (Firefox extension)

Feedback and contact

If you are unable to access any content or service on this site, you may contact us by one of the means below to be directed to an accessible alternative or to obtain the content in another form.

Write to us at the following e-mail address: [email protected]
call us on +33 (0)1 47 44 45 46
Write to us by post at the following address: Tour Coupole - 2, place Jean Millier - 92078 Paris La Défense Cedex, France

You can help us improve the digital accessibility of TotalEnergies by sending us your comments. To do so, send us an e-mail to [email protected]

To make an appeal

This procedure should be used in the following cases.

You have notified the site manager of a lack of accessibility that is preventing you from accessing content or a service, and you have not received a satisfactory response.

Write a message to the rights defender.
Contact your local rights defender delegate.
Send a letter by post (free of charge, no stamp required) to the following address: Défenseur des droits Libre réponse 71120 75342 Paris CEDEX 07